Solving a Product Liability Emergency Fast

When consumers began finding spoiled orange juice on store shelves, the situation escalated quickly. Complaints rose, lawsuits mounted, and the brand faced a fast-moving product liability crisis. 

Internally, confusion slowed everything down.
Retailers assumed brokers would remove the bad product.
Brokers assumed retailers would handle it.
Thirty days passed and nothing happened. 

Our Response 

Field Solutions deployed a rapid search-and-destroy recall task force to take immediate control of the situation. Our team executed a nationwide sweep to locate, remove, and verify destruction of the defective product. 

What We Found 

Even after a month of “waiting for someone else to act,” 17% of stores still had spoiled product on shelves. This posed risks to consumers, the brand, and retailers alike. 

What We Did 

Field Solutions teams moved fast: 

• Removed every remaining unit from shelves 

• Poured the spoiled juice down the drain 

• Issued and signed affidavits of destruction 

• Ensured retailers were fully reimbursed 

• Restored the brand’s credibility and control 

 

The Outcome 

A major liability threat was neutralized.
Retail partners got closure.
Legal exposure was contained.
And the brand regained the trust it was moments away from losing. 

Don’t put your brand in peril.  Call Field Solutions.